Книги автора Roy Lilley
Название: Dealing With Difficult People
Жанр: Kogan Page
Год: 2010
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Описание:
Looks at individual behaviour, what drives it and how to cope with it. This title covers different angles including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, and dealing with difficult customers and handling complaints.
